Customer Relationship Management – Actively enhance customer loyalty

The more you know about your customers and their purchasing habits the faster you can respond to them. This improves your sales opportunities. The CSB CRM solution helps you make the most of these opportunities.

Customer Relationship Management in the CSB-System

Optimally utilize all customer potentials. Maintain, apply and use stored data. Achieve long-term customer loyalty. The CSB CRM helps you achieve these goals. Easy access to all relevant ERP data, such as address information, offers, orders, stock on hand, coverage and sales information. Comprehensive communication management ensures successful dialog as well as automated data exchange with your business partners. Furthermore, CSB CRM has extensive analysis and reporting functions that enable you to use all information gathered from the customers to optimize your sales processes.

Your advantages as a customer – Benefits of Customer Relationship Management

  • Availability of all customer information at a glance increases efficiency of sales process
  • Transparent information regarding delivery status across all stages of the value chain increases delivery reliability
  • Direct communication of sales and storage functions ensures flexible order acceptance
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